Return Policy

【注意事項】【Customs, Duties and Taxes】

   Please verify your recipient information, including English name, address, email and local phone number to ensure successful delivery.

   The recipient is the importer of record and must comply with all laws and regulations of the destination.

   Orders shipped outside of Taiwan may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. If the recipient refuses the delivery of the order due to additional charges, and the shipment is to be returned or destroyed, the recipient must be responsible for the loss.

   If the delivery is unsuccessful due to wrong or invalid recipient information, the delivery fee is not refundable and you will be responsible for the return shipping cost. We will be happy to refund you when we receive the returned item (not including the delivery fee). However, if we do not receive the product, we would not be able to refund you. If the item we received is damaged, you may not get a full refund.

    If the member choose to send the goods overseas, our company will issue a zero tax rate invoice. Therefore, there is no invoice enclosed for overseas order. However, we will attach a packing list in the parcel. Thus, our member can check if the items you received match with the order.

   We do not provide return service to overseas members currently. If you received a damaged, defective, or incorrect item, please email us in 7 days.

【各國/地區進口免稅額_購買前請注意】【De Minimis Values Per Country/Region】

進口貨物的價值低於該數值,即可免除進口關稅 

De minimis value is the price threshold below which fewer or no taxes are charged on shipments

Hong Kong / China limits the quantity of tea commodities to be exported to be less than 2 kg.
South Korea imposes imported tax for food(including tea) over 5 kg.

★各國/地區可能依進口關稅規定,核定貨物是否需要繳交關稅、消費稅。當商品受到抽檢,其費用將由收件人負擔。若收件人不願取貨,相關費用或貨件遭銷毀、退回之損失,亦由訂購人自行負擔。

★ Orders shipped outside of Taiwan may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. If the recipient refuses the delivery of the order due to additional charges, and the shipment is to be returned or destroyed, the recipient must be responsible for the loss.